Refund Policy

HEARTS ON FIRE — REFUND POLICY

Last updated: August 26, 2026

Overview

We want every couple to love their Hearts on Fire experience. If something isn't right with your order please don't hesitate to reach out — we're here to help.

All Sales Final

Because we are a small team running an independent launch, all orders are final once placed. We do not accept returns or exchanges unless your order arrives damaged or incorrect. We encourage you to read the product description carefully and reach out to us at hello@heartsonfire.cards before placing your order if you have any questions.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect please contact us at hello@heartsonfire.cards within 14 days of receiving your order. Please include:

  • Your order number
  • A description of the issue
  • A photo of the damaged or incorrect item

We will review your request and where appropriate offer a replacement or store credit at our discretion.

Lost Orders

If your order has not arrived within the estimated delivery window please contact us at hello@heartsonfire.cards and we will investigate with the carrier on your behalf. If your order is confirmed lost we will work with you to find an appropriate resolution.

Cancellations

All orders are final once placed and cannot be cancelled. If you have concerns about your order before purchasing please contact us at hello@heartsonfire.cards before you buy and we will be happy to help.

Discount Codes and Promotions

Refunds will not be issued for failure to apply a discount code at checkout. Discount codes cannot be applied retroactively after an order has been placed.

Contact

For any questions or concerns regarding your order please contact us at hello@heartsonfire.cards and we will respond as soon as possible.